Take

Caught in the middle of it all, then, are the lovely Apple employees we know (or are lightly acquainted with) and love. They show us their work with such deliberation and care, such passion and delight.

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I’ve said this before, but I believe one of the single most important leadership qualities is humility, which by definition requires listening. If Apple executives listen to their employees and developers, decide their requests are not in line with the company’s core values, and say as much, that is one thing, because at least it’s honest. If, however, their requests or ideas align with the company’s values, but clash with its traditions or shareholder expectations (or simply aggravate the executives’ hubris) and they dig in their heels and tighten their grips, they are rightly deserving of criticism and, dare I say, scorn. And I think they’ll find, as the winds of change continue to blow, that they’ll eventually be caught in a storm they can’t escape, driven along on a course they did not chart for themselves.